SPA - Reservation and Cancellation Policies

We ask that you arrive at least 15 minutes before your appointment. If you arrive late, we won't be able to extend your treatment. The total fee of the treatment is applicable even if the treatment time is shorter due to lateness.

We require a 48 hour notice for the cancellation of day packages and 7 days for overnight packages. Packages have to be guaranteed with a valid credit card and 50% of the package price will be charged upon reservation. The deposit is non refundable but can be transferred to another date.

If cancellations are not made within the prescribed delays, the deposit will be held on your credit card. The total amount of the package will be charged for a no-show.